Tour Guide
🌴Join the Tropical Fruit World Adventure as a Tour Guide
Are you a nature enthusiast eager to share your passion with others? Do you excel in delivering exceptional customer service and thrive in a dynamic team environment? Tropical Fruit World is looking for a Tour Guide who is ready to embark on an exciting journey with us!
What We're Looking For:
- Enthusiastic individuals who love working with people.
- A passion for nature, tropical fruits, and creating memorable experiences.
- Team players who thrive in a fast-paced, dynamic environment.
- Full availability during school holidays.
Perks of the Job:
- Dive into a tropical paradise every day.
- Gain hands-on experience in the tourism industry.
- Work with a team that feels like family.
- Generous staff discounts across all departments
- Be part of making memories for visitors from around the world.
Role Description: As a Tour Guide at Tropical Fruit World, you'll be at the heart of the action to make every visitor's experience memorable. This role reports to the Tours Supervisor on duty.
- Provide engaging and informative tours, offering insights on a wide array of fruits, farming techniques, and geographical information.
- Uphold the highest standard of customer service in line with TFW's expectations.
- Utilise up-selling and cross-promotional strategies to boost sales and enhance customer satisfaction.
- Adhere to daily operational procedures as outlined in the Operations and Safety Manual.
Operational Duties:
- Conduct farm tours, fruit tastings, and assist in the fruit market.
- Handle cash transactions, retail sales, and basic administrative tasks.
- Execute opening and closing procedures as required.
- Foster positive relationships with team members, contributing to a collaborative work environment.
- Strictly follow safety protocols to ensure passenger safety, in accordance with TFW's OH&S policies.
- Participate in monthly Occupational Health & Safety meetings.
- Maintain cleanliness and presentation standards in all tour-related areas.
- Demonstrate punctuality and accurate timekeeping for shifts.
Customer Service:
- Provide respectful, positive, and helpful service to customers.
- Avoid discussing internal matters in the presence of customers.
- Adhere to TFW's service expectation guidelines while interacting with customers.
Teamwork:
- Contribute positively to the team environment.
- Engage in team activities and foster team co-operation.
- Demonstrate exceptional problem-solving, planning, and preventative maintenance skills.
- Show flexibility, honesty, and a 100% commitment to the role and TFW.
- Exhibit strong time management and organisational abilities.
Communication:
- Be energetic, self-motivated, resourceful, and passionate about Tropical Fruit World.
- Maintain effective communication via radio while on the farm.
- Ensure clear understanding of corporate objectives among tour staff.
- Communicate openly, honestly, and respectfully at all times.
- Prioritise and manage time efficiently, both individually and as part of a team.
- Adhere to TFW's policies and procedures.
Don't miss out of this exciting opportunity! To apply, please email your application to careers@tropicalfruitworld.com.au