FAQs

9am - 4pm Sunday to Friday.

8am - 4pm on Saturdays

We are open every day of the year, excluding Christmas Day, December 25th.

Please note that we run on NSW daylight savings time, so if you are visiting us from QLD, we are 1 hour ahead.

We're delighted to inform you that entry to our farm marketplace, which includes the Farm Fruit Market, Farm Nursery, Gift Market, Cafe, picnic area, lawn games, kids' sandpit, and a self-guided garden path walk, is entirely free of charge!

You can explore the offerings in our farm marketplace by visiting this link.

The only instance where a fee is applicable is for our Farm Tour experiences, which offer an immersive journey through our farm's wonders.

If you're interested in booking a Farm Tour, please visit this link for more information and reservations.

Yes, we offer the following discounts for visitors. Please note that your concession ID must be presented on site when you check in for your tour.

• Concession admission pricing is offered to pensioners, seniors and full-time students of tertiary institutions. 
• Local residents are eligible for discounted tour tickets, however suitable photo identification is required.
• Health care card holders are not eligible for a concession discount.
• Select tourism and travel professionals may be eligible for a special rate. 

Travel and tour operators seeking discounted rates can reach out to us directly at sales@tropicalfruitworld.com.au Please include your business card or a letter of introduction with your inquiry. We will review your request and promptly inform you of your eligibility for reduced rates.

Yes we do offer free entry for companion card holders when booking a farm tour for your companion.

Free companion bookings can be selected in the participants section when booking your farm tour online here.

Companion cards must be presented upon arrival when checking in at our tours counter with your guest.

Tropical Fruit World has been an iconic part of the Tweed community for more than 30 years, and we pride ourselves on being an involved member of the community contributing to a number of charities and local schools. We are happy to offer support to local schools, clubs and worthy non-profit charities where ever possible. Please submit your request via email, providing all the relevant details and we will let you know how we can help.

People who are fully confined to a wheelchair are unable to ride on our tractor train trailers or boat, making the orchard-based activities unsuitable. However our Fruit Tasting sessions and retail areas are accessible to wheelchairs.

Wheelchair-friendly restrooms are accessible from the gift market shopping area as well as outside the Fruit Tasting pavilion. There are some tour activities which require guests to be capable of walking a distance of approximately 150metres. Our tractor-train trailers and our boat vehicle require guests to be able to move up (and down) steps to access them.

We do not offer wheelchair or stroller hire so please bring these items with you, if required.

We do not allow visitors to bring food on site. We have a cafe with full menu as well as our farm marketplace including fruit market, retail market with dried fruit, snacks and pantry items.

Access to our marketplace is completely free, so you do not need to have booked a tour to visit us.

You can view our farm cafe menu here.

We are dog friendly however your furry friend will not be able to go into the cafe with you unless it is a certified assistance dog. Your dog can however stay in the outside picnic area so long as it is kept on a leash at all times.

Please ensure any cheeky messes are cleaned up and disposed of in a bins provided.

If you are also attending on tour, please note that we cannot accommodate for your dog on the tour either unless it is an assistance dog.

We grow more than 500 fruit varieties on the farm, which have been collected from every continent and many different altitudes across the Globe. When grown here in the sub-tropics they can crop somewhat unpredictably. And of course, as farmers, we are at the mercy of Mother Nature and rainfall. 

While we guarantee that you'll see loads of fruit varieties all year 'round, sometimes it's hard to predict exactly which ones at what time. Also, some varieties may only have a short harvest window, and we try to prioritise these exclusive exotics in our fruit tasting sessions, with the remaining harvest offered at our fruit market, but these varieties tend to sell out very quickly!

To get a general idea, You can view our fruits in season calendar here.

Where possible (when a seasonal crop is plentiful)
you may be invited to sample some fresh fruit from our orchard trees while on
your Plantation Safari guided tractor tour. 
During the tour you will see specimen trees from our collection of more
than 500 fruit varieties. Unlike say, a strawberry farm which offers acres and
acres of one seasonal crop, our fruit harvest is sometimes very precious and
often somewhat rare.  So we provide an
opportunity to taste our fruits in season during our fruit tasting
sessions.  Purchase of a Farm Tour
Admission ticket is required to access the plantation.

Tropical Fruit World is a Fresh Care certified farm. This certification underscores our dedication to avoiding harmful chemicals. Achieving this certification involves regular testing of our irrigation water and conducting MRL (Maximum Residue Limit) testing of our fruit. These processes ensure that no toxic chemicals are found in our fresh produce.

At Tropical Fruit World, we cultivate a variety of fruits from all over the world. Most of these plants thrive with minimal intervention, relying mainly on compost and fertilisers to bolster soil health and tree growth, which naturally reduces pest and disease issues.

In our commercial orchards, we adopt sustainable biological horticulture techniques. This approach focuses on preventative treatments based on regular observations for pest and fungal control. When treatments are necessary, our staff applies them carefully and sparingly, prioritising plant health and optimal fruit production for your enjoyment.

Despite our minimal intervention farming approach, we ensure that all our fruit and leaf products — available online or in our retail gift market — undergo a meticulous two-step washing process before they are processed for retail in our farm production facility.

Bookings are essential for all tours, and bookings are required to be made online prior to arrival to avoid disappointment, as there are limited seats available for each tour time. Book our award winning farm tour HERE.

For all group bookings please email our friendly team to discuss info@tropicalfruitworld.com.au

Our comprehensive farm tour experience encompasses a wide range of activities to ensure you have a memorable visit. This includes an orchard tractor tour, a delightful fruit tasting session, stops to savor freshly cracked macadamias, and an educational segment on our native bees. As you descend to the bottom of the orchard, you'll embark on a wildlife walk, providing an opportunity to interact with our farm animals in the fauna park. Afterward, you can hop on our MV Water Dragon boat cruise to reach The Island recreational area.

At The Island, you have the option to further enrich your experience. You can choose to learn about Australian Bush Tucker from one of our friendly guides, try exciting activities like the flying fox, mini golf, engage in ball games, or allow the kids to enjoy our playground. Alternatively, you can simply take a leisurely stroll by the water's edge to soak in the serene surroundings.

To delve deeper into the details of our farm tour or to make a booking, please visit this link here.

Yes! We offer personalised, private tours with our expert tour guides. You can curate your own personalised, private tour including behind the scenes exploration, curated culinary experiences and specialised education tailored to your interests. See our private tour offering HERE.

Absolutely, our tours go ahead rain or shine! We believe that wet weather can add a unique charm to the experience. For your comfort, we recommend wearing shoes suitable for wet conditions. Bringing your own umbrella and raincoat is a good idea, though we also have ponchos and umbrellas available for purchase at our gift market for your convenience.

If the idea of a tour in the rain doesn't appeal to you, we completely understand. Feel free to contact our team to reschedule your tour. Just a reminder, our 24-hour cancellation policy does apply. We're here to ensure your experience is enjoyable, come rain or shine. 

No, you don't need to bring your own food to
feed our animals. We sell animal feed for visitors for $2.00, allowing you to hand feed our friendly farm animal family.

For the well-being and safety of our animals, we kindly request that you do not feed them any food other than what our expert animal carers provide.

Touring Tropical Fruit World with infants can be great fun but does require some preparation. We define an infant as any child under 3 years old, and less than
60cm tall and must be accompanied by parents who adhere to the following rules;

• All infants booked on a tour are booked without a seat and must travel either in the lap of the adult travelling with them or be placed in a baby carrier front pack.
• This also means that there is a limit of one infant per adult booked online. If you wish to book an infant with a seat or more than one child travels with one adult, each additional child must occupy a seat and be more than 60cm tall and able to sit upright without assistance.
• Infants 0-3 will remain in baby carrier front packs whilst on the tour vehicles.
• Those infants not in baby carriers will sit on their parents lap whilst on the tour vehicles, and no infant shall ever be seated on an outside seat on the tour vehicle.
• Parents of infants visiting Tropical Fruit World shall supervise infants at all times while riding tour vehicles.
• All passengers aged under 9 years old shall be seated on a seat row inside an adult not on the outside seat wherever possible.
• Healthy newborn babies may tour after 60 days of delivery without medical clearance.

Travelling with your family is a great experience and we strive to seat families together
whenever possible. We look forward to seeing you and your family at the farm soon!

Tropical Fruit World is a working farm. Pathways and roads may be uneven in parts, with some dirt and loose gravel surfaces. We recommend that you wear comfortable, enclosed shoes.

Fine Weather
If you are visiting us on a sunny day, it would be wise to bring a hat and sunscreen as required.

Wet Weather
An umbrella or rain jacket would be useful in wet weather.  But we do sell these items on site in our retail marketplace as for your convenience.

We truly appreciate your interest in joining our farm tractor tour. For safety and space considerations, we are unable to accommodate walkers, wheelchairs, or strollers on the tractor tour.

This policy helps us ensure the safety and comfort of all our guests.

We would also like to inform you that certain activities in our tour require walking for a distance of approximately 150 meters, so as per our conditions of entry, visitors must be able to walk 150 meters unassisted. Our tractor-train trailers and our boat vehicle require guests to be able to move up (and down) steps to access them.

Your enjoyment and safety are our top priorities, and our team is here to support you in any way we can.

Yes! We offer Children's birthday parties, private orchard wedding ceremonies, corporate events, and long table dining in the orchards.
To learn more visit our events page here.

At Tropical Fruit World, we take great pride in the exclusivity and exceptional quality of our products. Many of our ingredients are grown and harvested from our very own farm and processed on site in our farm production facility,
ensuring the highest standards of freshness and quality.

Occasionally, due to the natural growth cycles of our produce, and artisanal production process, our products may become temporarily unavailable. However, rest assured that we are committed to maintaining the excellence of our offerings, and we work diligently to restock these exclusive items as soon as the new crop is grown, harvested, and crafted into our exceptional products.

Your patience is greatly appreciated as we continue to deliver the finest in quality and taste.

At Tropical Fruit World, we offer a variety of convenient payment options to suit your preferences. Currently, we accept most major credit cards, including Visa, Mastercard, and American Express. Our transparent pricing structure ensures you know exactly what to expect when making payments online or in person.

For the convenience of our customers, we also accept Shop Pay and Apple Pay, with card rates applying to these methods. You can confidently choose the payment method that suits you best, knowing that we are committed to providing secure and hassle-free transactions.

Our shipping costs are determined by our third-party shipping providers and are based on factors such as the weight of your order and its destination.

Additionally, we offer a convenient pick-up option for all customers. You can collect your ordered goods with no shipping charge at our gift market on site at Tropical Fruit World by selecting “local pick up” when checking out.

At TFW, we take pride in our commitment to sustainability. We use eco-friendly, recycled materials for all our packaging, aligning with our dedication to environmental responsibility. In cases where delicate or breakable items are included in your order, we employ bubble wrap to provide an extra layer of protection, ensuring your items arrive safely and in pristine condition.

Tracking your parcel is a seamless process. Once your order is fulfilled, you will receive an email notification containing your shipping reference. This shipping reference allows you to easily track your parcel directly through Sendle or Australia Post. In the rare event that you cannot locate your shipping reference, our dedicated customer service team is always ready to assist. Simply reach out to us at info@tropicalfruitworld.com.au, and our team will be happy to provide further assistance. Your satisfaction is our priority, and we're here to ensure your parcel reaches you promptly and securely.

Absolutely!
We offer Australia Post shipping, allowing you to ship to PO box addresses with ease.

Yes, we proudly offer international shipping to customers in 35 countries around the world. Here is a list of the countries we currently ship to:

• Australia
• New Zealand
• USA & Canada
• China
• UAE
• United Kingdom & Ireland
• Europe (Germany, Italy,
  Netherlands, Norway, Spain, Sweden, Switzerland)
• Pacific Islands (Åland Islands,
  Cayman Islands, Cook Islands, Falkland Islands, Faroe Islands, Heard &
  McDonald Islands, Solomon Islands, South Georgia & South Sandwich Islands,
  Turks & Caicos Islands, U.S. Outlying Islands, British Virgin Islands)
• Asia (Afghanistan, Azerbaijan,
  Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia,
  Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, India (36 of 37
  states), Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, North Korea,
  Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia,
  Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines,
  Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan,
  Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam, Yemen)

We are committed to providing our products to customers around the world,
and we are continuously working to expand our shipping destinations.

No, we do not cover import taxes. When international orders reach their destination country, they may undergo customs clearance procedures, potentially causing delays beyond the original delivery estimates.

It's important to note that Tropical Fruit World cannot assume responsibility for any duties, taxes, or fees imposed by customs in the destination country. Any customs duties, requirements for imported items, foreign taxes, or related charges will be the responsibility of the customer.

If you have questions or require further information regarding taxes and duties, we recommend contacting your local customs office for assistance. Please also be aware that we are unable to label international orders
as 'gifts' due to legal restrictions.

Please refer to our delivery & returns policies here.